This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...
Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.
The country’s information technology and business process management industry is a major component of the economy. However, the industry’s big economic contribution is not enough reason to put the ...
Inquirer Opinion on MSNOpinion
Workers’ safety comes first
Labor Secretary Bienvenido Laguesma ordered last week the investigation of 98 business process outsourcing (BPO) companies ...
In Buffalo, the holidays are all about traditions…and every family has their own. Some go out to choose the perfect tree for ...
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Sen. Fetterman: ‘Democrats really need to own the shutdown. I mean, we’re shutting it down’
Democratic Sen. John Fetterman criticizes his party and tells CNN’s Jake Tapper that the government shutdown is “an absolute fail.” Trump admin weighs major change to Social Security disability ...
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