Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.

Labor Secretary Bienvenido Laguesma ordered last week the investigation of 98 business process outsourcing (BPO) companies ...

This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...

India’s New Labour Codes, effective 21 November 2025, represent one of the most consequential overhauls of workforce governance in decades. By consolidating 29 central laws into four streamlined codes ...

At first glance, Pakistan looks relatively insulated from AI-driven job losses. Most workers are in low-skill, informal or ...

At first glance, Pakistan looks relatively insulated from AI-driven job losses. Most workers are in low-skill, informal or ...

Many Filipinos were raised with showing up, no matter what, as a virtue. Industry and persistence are highly valued traits ...

Will AI replace human jobs? Explore McKinsey’s latest predictions on automation, future job trends, new career opportunities, ...

Market narratives often exaggerate the impact of new technologies, leading to extreme overreactions in stock valuations. Click to read why TLPFF is a Strong Buy.

The rush toward AI adoption has been fast and furious, but now, just a few years into the AI revolution, doubts are creeping ...

Tech industry bodies like IAMAI and Nasscom have called the draft synthetic information rules "not yet mature or reliable".

The impact will be minimal and it will only increase compliance cost on consent, data flows, localisation timelines, internal ...