Algeria launches a shared call center to support telecom sector expansion. The project aims to create 10,000 jobs and strengthen digital services. Demand for BPO services grows as Africa’s outsourcing ...

The global healthcare BPO market revenue was around US$ 132.1 billion in 2023 and is estimated to reach US$ 280 billion by 2032, growing at a compound annual growth rate (CAGR) of 8.7% during the ...

Despite severe damage to 60 per cent of the country’s business process outsourcing (BPO) sector, there have been minimal job losses, according to Gloria Henry, vice-president of the BPO and Logistics ...

In the world of Business Process Outsourcing (BPO), few companies have navigated turbulent waters as successfully as ...

The business process services firm argues that the days of simple labour arbitrage are gone as it pushes an ‘un-BPO’ strategy ...

BOSAG launches 5-year roadmap to position Ghana as outsourcing hubtargets 100,000 ‘international-facing’ jobsBy Ebenezer Chike Adjei NJOKUThe nation’s business process outsourcing (BPO) and global ...

Operational Agility in High Demand: FOCUS Expands to Serve a Changing Insurance Market FOCUS expands leadership and underwriting teams as demand surges for modern, tech-enabled BPO solutions across ...

Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.

The rise of AI chatbots in customer service hammered the stocks of Teleperformance and Concentrix, the biggest players in the ...

Market narratives often exaggerate the impact of new technologies, leading to extreme overreactions in stock valuations. Click to read why TLPFF is a Strong Buy.

CNBC brings you fast, accurate, and actionable business news and market updates. The Backlash To Trump Is Here — And It's Big 7 lions to be euthanized at wildlife park: "No real options left" Here's ...