Algeria launches a shared call center to support telecom sector expansion. The project aims to create 10,000 jobs and strengthen digital services. Demand for BPO services grows as Africa’s outsourcing ...

The global healthcare BPO market revenue was around US$ 132.1 billion in 2023 and is estimated to reach US$ 280 billion by 2032, growing at a compound annual growth rate (CAGR) of 8.7% during the ...

In the world of Business Process Outsourcing (BPO), few companies have navigated turbulent waters as successfully as ...

The business process services firm argues that the days of simple labour arbitrage are gone as it pushes an ‘un-BPO’ strategy ...

Operational Agility in High Demand: FOCUS Expands to Serve a Changing Insurance Market FOCUS expands leadership and underwriting teams as demand surges for modern, tech-enabled BPO solutions across ...

LOS ANGELES, Nov. 18, 2025 /PRNewswire/ -- Omni-Channel BPO, Inc. d.b.a. Omni-Channel Solutions, a strategic partner for brands navigating the evolving digital commerce and AI-powered landscape, is ...

Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.

The rise of AI chatbots in customer service hammered the stocks of Teleperformance and Concentrix, the biggest players in the ...

Market narratives often exaggerate the impact of new technologies, leading to extreme overreactions in stock valuations. Click to read why TLPFF is a Strong Buy.

CNBC brings you fast, accurate, and actionable business news and market updates. The Backlash To Trump Is Here — And It's Big 7 lions to be euthanized at wildlife park: "No real options left" Here's ...