Today, the narrative has matured. Organisations have moved beyond the hype, adopting an approach to AI grounded in pragmatism ...

Adarsh Kumar’s journey from founding pioneer to BPO-Tech visionary highlights how he is driving iEnergizer’s transformation ...

Konecta, a global leader in Customer Experience (CX) transformation and digital operations has been selected as one of the ...

THE Bureau of Working Conditions (BWC) is urging the business process outsourcing (BPO) industry to adopt best practices to ...

A bill seeking to ensure the welfare and protection of Business Processing Outsourcing (BPO) workers, especially during ...

The Bureau of Working Conditions urged the business process outsourcing or BPO industry to adopt best practices to protect their workers in the face of calamities and disasters.

Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.

The nation’s business process outsourcing (BPO) and global business services (GBS) industry is set for a major expansion over ...

This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...

NO. 1493, or the proposed BPO Workers’ Welfare and Protection Act, represents the latest effort to ensure that industry employees are protected, a business process outsourcing (BPO) employee ...

A bill seeking to ensure the welfare and protection of business process outsourcing (BPO) workers in the country has been ...