Konecta, a global leader in Customer Experience (CX) transformation and digital operations has been selected as one of the ...

Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.

Adarsh Kumar’s journey from founding pioneer to BPO-Tech visionary highlights how he is driving iEnergizer’s transformation ...

According to the Monthly Economic Review, the labour force participation rate for persons aged 15 years and above increased ...

BOSAG launches 5-year roadmap to position Ghana as outsourcing hub targets 100,000 ‘international-facing’ jobs By Ebenezer ...

Innovature BPO, a global outsourcing partner delivering AI-powered operations through top talent in Vietnam and the Philippines, is pleased to announce the appointment of Thoai Nguyen as Chief ...

In a new reality where the widespread use of LLMs has fundamentally altered what users expect from software, ISVs have to ...

The global finance industry is one known for its mercurial nature and rapid pace, with complex variables and regulations ...

Fiscal Year 2025 Revenue increases 18% Year over Year to $34.9 Million Strong Enterprise AI Adoption Across Industry Sectors and Global Expansion ...

The International Customer Management Institute named Pathward’s Tax Call Center the 2025 Best Medium Contact Center.

The end of the earnings season is always a good time to take a step back and see who shined (and who not so much). Let’s take a look at how business process outsourcing & consulting stocks fared in Q3 ...