MCI announced the appointment of Mark Misczak, a former senior Federal Emergency Management Agency (FEMA) executive under the Department of Homeland Security, as President, effective immediately.

Adarsh Kumar’s journey from founding pioneer to BPO-Tech visionary highlights how he is driving iEnergizer’s transformation ...

Konecta, a global leader in Customer Experience (CX) transformation and digital operations has been selected as one of the initial partners to join the Kraken Business Process Outsourcing Partner ...

Today, the narrative has matured. Organisations have moved beyond the hype, adopting an approach to AI grounded in pragmatism ...

Algeria launches a shared call center to support telecom sector expansion. The project aims to create 10,000 jobs and strengthen digital services. Demand for BPO services grows as Africa’s outsourcing ...

The BPO continues a 36 year tradition of playing a Christmas concert for St Mary’s School for the Deaf Supreme Court case ...

Join MortgagePoint, Global Strategic, and Rocktop for an exclusive webinar that will delve into how lenders can move beyond ...

In the world of Business Process Outsourcing (BPO), few companies have navigated turbulent waters as successfully as ...

A decade ago, India’s tier-2 cities were touted as the next big frontier for BPO expansion. Lower rentals, cheaper labour and ...

The end of the earnings season is always a good time to take a step back and see who shined (and who not so much). Let’s take ...