Amazon Connect Talent, an agentic artificial intelligence solution for hiring, is now generally available, Amazon Web Services (AWS) said in a Thursday ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...

On March 5, Amazon Web Services launched Amazon Connect Health, an agentic AI solution that simplifies administrative tasks such as scheduling and clinical documentation while speeding up access to ...

The big new at AWS re:Invent this week was Amazon Q. During his keynote to open the event Tuesday, November 28, Adam Selipsky, CEO, AWS unveiled Amazon Q, described as a new type of generative AI ...

Amazon Connect Talent shows recruiters anonymized candidate scores rather than names or resumes. (Amazon Image) SAN FRANCISCO — Amazon manages more than 400 million products in its supply chain and ...

AWS announced that with the latest release of Amazon Connect outbound campaigns, organizations can use Amazon Connect Customer Profile attributes to create outbound campaigns with defined market ...

Amazon Web Services (AWS) has launched Amazon Connect Health, a healthcare tool powered by artificial intelligence that reduces administrative workload for healthcare providers and accelerates care ...

AWS Premier Tier Services partner Caylent has acquired Amazon Connect consulting specialist Pronetx with bullish integration and customer experience plans. Amazon Web Services all-star partner Caylent ...

Amazon Connect is an Amazon Web Services (AWS) public cloud customer contact center service. Amazon Connect enables customer service representatives to respond to phone calls or chat inquiries from ...

NEWPORT NEWS, Va. (WAVY) – The Newport News Emergency Communications Center has enhanced their services for non-emergency calls by utilizing Amazon Connect. Amazon Connect is a cloud-based contact ...

Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial intelligence ...