Know about the best affordable call centre quality assurance software that you can try for your business, along with its pros and cons based on real users' reviews.

In today’s high-volume support environments, contact centers are grappling with a dual crisis: skyrocketing Average Handle Times (AHT) and severe agent burnout. When customer service representatives ...

The Impact of CTI Software on Agent Efficiency and Customer Satisfaction Austin, United States - March 15, 2026 / ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

In global contact centers, many agents operate in English as a second language while serving customers across diverse accents and dialects. Even when audio quality is high, comprehension gaps can ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

Spectrum and RingCentral launch integrated AI-powered contact center solutions. Unified communications platform. Combines voice, video and ...

ServiceNow CEO Bill McDermott is showing his conviction in his company’s stock after it got swept up it a broader software-sector selloff. McDermott disclosed plans to buy $3 million in shares on Feb.

Customer Application Center and launches aReady.YOURS SAN DIEGO, CA, UNITED STATES, March 13, 2026 /EINPresswire.com/ — March 10, 2026 * * * congatec – the leading provider of embedded and edge ...

A collaborative effort by the FBI, local police and Indian authorities has shut down a huge scam call center operation in India that saw Americans lose nearly $50 million. The FBI Baltimore Field ...