"We get huge numbers of open line calls — a phone dials 911, but no one is speaking. Very often, there are innocuous sounds that come from rummaging around in a purse or similar. Keys rattling. Cash ...

Most know that dispatchers are known for their calm voice; a steady reassuring sound, during all emergencies. However, little is ever talked about their keen sense of hearing. The ability to tune into ...

On a Tuesday morning in mid-April, a loud beeping noise repeatedly bounced off the walls of the San Diego County Sheriff’s Office 911 Communications Center. It’s a sound that’s bad news for both ...