Most companies that tried using AI to replace human work backtracked, either redeploying or altogether deprecating the ...

8x8 rolled out several upgrades to its core products last week with an eye toward helping its expanding global customer base ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

Because both companies have integrated their AI agent orchestration and governance capabilities, the joint ...

This following Q&A with Gowtham Sampath, Assistant Director and Principal Analyst at ISG, provides more detail on what data ...

At the Wells Fargo TMT Summit, RingCentral CFO Vaibhav Agarwal laid out clear case for AI-powered receptionists.

Two thirds of all respondents say companies should be required to disclose AI during the hiring process, but 82% of those ...

People cite careless and malicious activity from users and AI as the biggest risks in data loss. Respondents on a Proofpoint ...

Southeast Financial Credit Union (SFCU) implemented 8x8 Work, a unified communications as a service platform, and 8x8 Contact Center just before the pandemic – and it’s been benefitting from the ...

Five9 held its annual CX Summit, in Nashville, TN, this week. The 1,500+ customers, prospects, and partners convened to hear ...

As Microsoft holds its annual Ignite enterprise user conference in San Francisco, I thought it would be a good time to look ...

A recent study from Zapier found that while nearly every enterprise has brought AI onboard, only half report seeing ...