Payments are becoming increasingly important, as agents move from one-and-done support conversations to interactions that can drive revenue. Yet all too often at the moment of purchase, customers are ...

WeightWatchers is on a mission to be the global leader in weight health and to create a worldwide community connected by healthy habits. As a leader in the space for over 60 years, WW has evolved to ...

Voice agents can handle increasingly complex conversations, but sometimes the thing that breaks the call is simple: getting a name, phone number, or email address right. We saw this bottleneck ...

In our earlier 𝜏-Voice experiments, accents caused the largest average drop in task completion among the factors we tested. That raised a broader question: how well do voice agents work for callers ...

Guild, who partners with the country’s most innovative employers to build the talent needed for today and a resilient workforce for tomorrow, faced a challenge many organizations know well: how to ...

Sierra is now available on Google Cloud Marketplace, giving companies a new way to work with Sierra using existing Google Cloud commitments. With Sierra, you can build and deploy AI agents to create ...

One standard for every task. Personal agents find companies and get work done through websites, APIs, or company agents, from buying a sweater to applying for a mortgage. Control on both sides.

Victor Barres is a Research Scientist at Sierra specializing in conversational AI, dialogue modeling, and the integration of large language models with reasoning systems. He holds a PhD in ...

μ-Bench is an open multilingual transcription benchmark built from customer service phone calls across five locales. It aims to measure transcription providers on the errors that matter in production: ...