Eighteen months ago, I wrote that Salesforce had made a fundamental mistake with its AI strategy. The issue was never the models or the long-term vision. It was the way the company chose to introduce ...

Cirra AI has announced the first commercial Model Context Protocol (MCP) server built specifically for Salesforce administration. Founder Jelle van Geuns says the release is aimed squarely at breaking ...

The co-founder’s candid admission about Lightning, a native CRM that requires zero Salesforce experience, and an unreported research project called “Albert” — inside the March 31 Slackbot event. SAN ...

Salesforce today released Agentforce Observability into general availability. The update brings two major capabilities, Agent Analytics and Agent Optimization, directly into Agentforce Studio, with ...

After months of pushback and budget blowouts, Salesforce is finally rewriting the rules of engagement for Agentforce. Salesforce has introduced a significant overhaul to its Agentforce pricing ...

This week has placed the Model Context Protocol (MCP) firmly in the spotlight as the defining standard for AI integration. Major developments from key industry players, technical breakthroughs in ...

December 2024 witnessed a landmark moment in enterprise AI: the announcement of Salesforce Agentforce 2.0. Amid a flurry of AI agent launches from Workday, ServiceNow, and SAP, Salesforce took center ...

Gartner has released its 2026 Magic Quadrant™ for Customer Data Platforms, and Salesforce is the definitive Leader — positioned furthest right on both Completeness of Vision and Ability to Execute.

For three years, the AI industry operated at escape velocity. Valuations that defied arithmetic. Roadmaps that promised autonomous everything by next quarter. A cultural moment so frothy that sports ...

The 20-year-old AppExchange gets its biggest overhaul yet, consolidating more than 13,000 apps, agents, and integrations under one roof — with a $50M fund to keep the partner pipeline flowing.

Salesforce has released its latest 2025 MuleSoft Connectivity Benchmark Report, offering insights into the persistent integration challenges faced by enterprises and the role of MuleSoft in addressing ...

Copado’s latest announcement introduces Org Intelligence, a new feature in its AI-powered DevOps platform. Positioned as a step toward end-to-end visibility into Salesforce environments, Org ...