Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Zendesk for Service now boasts better support for ...

Today, the Zendesk Foundation's Tech for Good program announced the winners of its fourth annual Global Impact Awards. These ...

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"Support is special because you’re putting an autonomous AI agent right in front of your customer," Upadhyay says. "You have ...

Zendesk is partnering with Discord, the fast-growing free voice and text chat application used by more than 14 million gamers a day, to improve Zendesk’s customer support platform. Game publishers can ...

Customer support startup Zendesk is rolling out an iPad app today, which allows support agents to manage a company’s help desk on the go. Launched in 2008, Zendesk offers a web-based, SaaS-delivered ...

In the best-run businesses, team members work from the same database. They understand their goals and receive ample support from management to help them succeed. Without this centralized structure, ...

Zendesk for Service now boasts better support for multichannel ticket management, custom agent and manager environments, and a huge app marketplace. Just be prepared to pay for it. Along with ...