Customer service company Zendesk is acquiring Ultimate, a German startup using artificial intelligence (AI) for customer experience. Zendesk CEO Tom Eggemeier emphasized the pivotal role of AI in ...

Last year was a tough one for Zendesk, with several months of uncertainty. But the company appears to have emerged from that instability, none the worse for wear, with a new private equity owner and a ...

Just months after turning down a $17 billion deal to be bought by a consortium of private equity firms, Zendesk has agreed to a $10.2 billion deal to go private. Led by Hellman & Friedman and Permira, ...