Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Valuing employees goes a long way in delivering a superior customer experience. Casey's did a systemwide rollout of AVA (Automated Voice Assistant), a conversational AI voice ordering system powered ...

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

AI, automation and digital transformation are reshaping workplaces. Consider how workplace communications have evolved. We’ve gone from in-person meetings to emails, from emails to Slack and from ...

Following is Part 1 of the Retail TouchPoints series focused on Best Practices In Workforce Management. This section focuses on technologies and strategies designed to optimize the scheduling process.

Listen to this episode on the player below or subscribe for free on YouTube or Spotify. The Center for Digital Government’s Teri Takai sits down with HP’s Todd Gustafson and Larry Meadows to discuss ...

ATLANTA--(BUSINESS WIRE)--Venn Workforce Optimization – a provider of locum tenens optimization, program and supplier management, and workforce solutions technology – today announced the appointment ...

LAKELAND, Fla. — Publix Super Markets here will implement the BlueCube Workforce Optimization suite from RedPrairie, Milwaukee, Red Prairie announced Friday. The system will provide scheduling ...

The MarketWatch News Department was not involved in the creation of this content. AUSTIN, Texas, April 9, 2026 /PRNewswire/ -- Safeguard Global, a pioneer in global workforce enablement and creator of ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Center. This ...

LeanTaaS, Inc., the market leader in AI‑powered, cloud‑based capacity management, staffing, and patient‑flow software for healthcare, commissioned a national survey of 100 hospital and health system ...