The telephone is often the easiest way for your customers to reach your business if they have a problem or just need information. This amplifies the need to deliver strong customer service over the ...

Anu is a Features author at Android Police. You'll find her writing in-depth pieces about automation tools, productivity apps, and explainers. Before joining AP, she used to write for prominent tech ...

Over the past few weeks, T-Mobile has made it clear that it is heading in a new direction, following a significant leadership ...

Based on what you think a customer service experience is like, would you rather clean a toilet or contact customer service via an Interactive Voice Response System (or another customer service channel ...

Parth is a technology analyst and writer specializing in the comprehensive review and feature exploration of the Android ecosystem. His work is distinguished by its meticulous focus on flagship ...

"Less than stellar" would be a charitable way of describing a customer service offered by cable and telephone companies. When a video clip of a Comcast technician sleeping on a customer's couch hit ...

Customer service is a business function that gets a lot of criticism and usually for good reasons. We’ve all had the hold from hell with distorted music while we wait for “Christian” or “Hermione” who ...