The two companies announce a deal that builds on an existing alliance, as Big Blue takes over the management of several Sprint call centers. Marguerite Reardon started as a CNET News reporter in 2004, ...

One of my pet peeves is phone companies that don't answer their phones. Sprint Nextel, however, has added a new twist. It will answer the phone, but only so many times. After that, it will cancel your ...

Press 1 if you can see how this might go wrong. Automating customer service has been a goal for businesses for decades. It makes good financial sense -- every employee is a recurring expense on the ...

This article was originally on a blog post platform and may be missing photos, graphics or links. See About archive blog posts. Can Sprint up its game? Credit: hyku via Flickr. Customers have been ...

Sprint says it's eliminating about 800 customer service jobs because fewer people are calling its centers. With growth in other parts of the business, Sprint says it expects the company's work force ...

Sprint Nextel showed some signs of improvement in its fourth quarter, but is still losing customers at a rapid clip. Sprint CEO Dan Hesse said the company has "high expectations" that the Palm Pre ...

Apple Business Chat was first introduced in 2018 and allows users to directly communicate with businesses via iMessage. The beta service has expanded with several new features and today, Sprint users ...