The two companies announce a deal that builds on an existing alliance, as Big Blue takes over the management of several Sprint call centers. Marguerite Reardon started as a CNET News reporter in 2004, ...

One of my pet peeves is phone companies that don't answer their phones. Sprint Nextel, however, has added a new twist. It will answer the phone, but only so many times. After that, it will cancel your ...

This article was originally on a blog post platform and may be missing photos, graphics or links. See About archive blog posts. Can Sprint up its game? Credit: hyku via Flickr. Customers have been ...

Sprint says it's eliminating about 800 customer service jobs because fewer people are calling its centers. With growth in other parts of the business, Sprint says it expects the company's work force ...