Zoom Video Communications has spent resources on developing a robust slate of new products, such as the Phone and Contact Center, to diversify its dependence away from Zoom Online. Despite efforts to ...

Zoom launches enhanced Zoom Clinical Notes powered by Zoom AI, embedding multi-modal ambient clinical documentation across ...

Popular video conferencing app Zoom is adding a new business offering: Zoom Contact Center for customer service. It’ll have more than 100 features at launch and will cater to the agents, supervisors, ...

‘With Claude guiding agents toward trustworthy resolutions and powering self-service for end-users, companies will be able to take customer relationships to another level,’ says Zoom’s Chief Product ...

Zoom Meetings is arguably the most well-known video conferencing app in the world, but it's just one part of the larger Zoom Workplace platform. This comprehensive communication and productivity suite ...

After its failed attempt to purchase Five9 last year, Zoom is once again looking to bolster its nascent contact center software proposition. Video conferencing giant Zoom has announced it is acquiring ...