SSA Commissioner Frank Bisignano says Social Security services have improved, but Democrats and researchers dispute his ...

If you have questions about your Social Security payments, you might need to contact the Social Security Administration for ...

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages The Social Security Administration has agreed to an independent audit of its ...

Social Security chief dismisses worries over staffing issues and touts shorter wait times - Bisignano assumed leadership of ...

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a result, ...

For many seniors, easy access to Social Security benefits is the ticket to a stress-free retirement. But Social Security is deep in the throes of a crisis, and not just a financial one. Although ...

Despite the Social Security Administration ditching its plan to reduce its phone service, Long Island residents who use those benefits say they are still concerned about customer service. The Social ...

SSA, much like the IRS, has temporarily reassigned many employees to mitigate staffing losses and address the agency's most urgent backlogs.

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...

Social Security customer service crisis puts spotlight on the new Social Security commissioner. Social Security has struggled with customer service for years. Declining staffing and funding has seen ...

The Social Security Administration has agreed to an independent audit of its customer-service metrics, after months of criticism about long waits for calls to be returned, AI phone glitches, website ...