Solving your customers problems are not a single event or action. It is a series of events that happen overtime. The more time that elapses from when the customer perceives there is a problem to ...

SourceCX, a division of Sourcefit specializing in fully managed, modern outsourced customer support services, has been ...

Lenovo's global sales and partner network to provide CareAR SXM platform together with Lenovo ThinkReality A3 smart glasses, enabling enterprise customers with 3D wearable XR solutions and powering a ...

KANSAS CITY, Mo.--(BUSINESS WIRE)--Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has been named a leader in G2’s Grid® ...

STOCKHOLM & TAMPA, Fla.--(BUSINESS WIRE)--Syncron and Mize, Inc. today announced that Mize, Inc., a leader and innovator of Field Service Management (FSM) and Warranty Management (WCM) solutions, has ...

TOKYO, Nov. 8, 2022 /PRNewswire/ -- CareAR™, a Xerox company and service experience management (SXM) market leader, today announced a partnership with Communication Business Avenue (CBA) to provide ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Are we approaching the end of the age of business disruption? The idea that digital ...

Granicus has acquired Indigov, combining advanced constituent relationship management and customer data platform technologies with Government Experience Cloud to help government agencies deliver more ...

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service, said today it has raised $14 million in a early-stage funding round led by ...

Customer expectations are on the rise, exacerbating the challenge for companies facing a higher volume of requests during the pandemic. The issue is acute in field service work, where employees have ...

Partnership will enable companies to accelerate service transformation leveraging CareAR's enterprise augmented reality and computer vision AI platform TOKYO, Nov. 8, 2022 /PRNewswire/ -- CareAR™, a ...