Customer retention today is considered a critical factor of success and is more important than mere transactions to building lasting relationships and loyalty. Acquiring a new customer can be ...

Jeremiah focuses his practice on discovery and information governance, and advises clients on best practices for preservation, collection, processing, review, and production as part of the discovery ...

Most businesses have retention policies governing how long documents are to be retained before being destroyed or discarded. A growing number of businesses are extending their existing retention ...

Electronic mail (email) is a ubiquitous service that greatly enhances communication, both internally within the CWRU community (current students, faculty, and staff) and externally to alumni, ...