Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. With over a decade and a half of experience in the customer ...

Complaints about the quality of customer service are on the rise, and a new study suggests consumers have reached the boiling point. Researchers at Arizona State University’s business school have ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Customer service problems in the U.S. have hit unprecedented levels, and Americans have become increasingly aggressive in their efforts to address those issues, according to new data. But experts say ...

Last Updated on October 30, 2025 by Matt Staff Most customer service moments disappear in two emails. But every so often, a ...

Lone Wolf Renovations, a Louisiana-based roofing and home improvement company, has officially announced its closure, following an update posted on Yelp and other consumer review platforms. This ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

ROCHESTER, N.Y. (WHEC) — Do you feel like you’re getting really bad customer service? You’re not alone. That’s according to a new report called the American Customer Satisfaction Index. And it’s ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.