Microsoft Lync deserves consideration as a platform for enterprise-grade contact centers. Microsoft Lync includes a response group service that queues incoming voice calls and routes them to groups of ...

Microsoft highlights partners it hopes will help open doors in this market. The big Microsoft Lync launch was yesterday. As you'll have seen from my post yesterday, as a contact center analyst there ...

Lync, the next generation of Microsoft’s Office Communications Server software, was unveiled yesterday in New York City, complete with a surprise appearance from Bill Gates via Lync’s video conference ...