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While digital-first transformation in the pandemic and post-pandemic years has evolved both business processes and consumer expectations, when it comes to customer experience, most agree that ...

What is $9,140? It was the production cost, per IMB loan for the 3rd quarter in 2021. (The Q4 2021 results are coming out on March 22.) I bring this up because, generally speaking, lenders are selling ...

Lansing, Mich.-based reverse mortgage subservicer Compu-Link Corporation (Celink) has launched a new online portal designed to assist reverse mortgage borrowers with tasks related to their loans’ ...

If you have federal student loans, you may have received a notification that your loans are being transferred to a new loan servicer. Navient, one of the largest federal loan servicers, ended its ...

Student loan servicers handle billing and other services on behalf of the U.S. Department of Education, and they work directly with borrowers to assist them in repaying their student loans. If you ...

The Education Department said Thursday that more than 35 million student loan borrowers can expect a “21st-century customer experience” when it comes to their student loans. Federal Student Aid, the ...

Guild Mortgage named 25-year mortgage banking veteran Russ Fowlie executive vice president of loan servicing. Fowlie has 25 years of mortgage banking and servicing experience, which includes leading ...

-- Year-end processing is a critical annual event for Black Knight's servicing clients in order to meet both internal and regulatory reporting requirements -- All month-end, quarter-end and year-end ...

Student loan servicers are in a tough bind, dealing with reduced staff as they prepare for the unprecedented situation of 44 million borrowers returning to payments later this summer. Student loan ...