Hewlett-Packard's revised service desk product strategy represents a "major decision point" for many customers in the Asia-Pacific region, according to an analyst. HP's software business group on ...

When it comes to the allocation of hardware resources, one thing that usually gets the short shrift is the help desk. After all, it’s not like the help desk is tied to an application that a business ...

Not long ago, HP announced that it intended to acquire Peregrine Systems – news that took many by surprise and caused some jitters about how the integration of Peregrine may deflect HP from other ...

NEC Australia will cut HP out of the customer support desk infrastructure for its managed services business, following HP's decision to retire the software last month. NEC said today it planned to ...

The growth of the interconnected world has given significant development in handling company communications and operations, including the so-called service desk. Companies are now offering service ...