Dell's new remote troubleshooting tool, DellConnect, has topped the one million mark in customers served, with nearly 95 percent saying it made problem solving easier and that they would recommend it ...

As part of Dell's $100 million investment in improving service and support, Dell today said it is arming all of its service agents for U.S. consumers and small businesses with the ability to remotely ...

Computer giant Dell has given its service agents a troubleshooting tool called DellConnect that enables them to handle customer computer problems via broadband. Agents can use DellConnect during tech ...

Dell is hoping to stanch criticism of its tech support program with a service that lets technicians remotely troubleshoot balky PCs over a high-speed Internet connection. All U.S. Dell customers under ...