Customer service is the most in-demand skill for sales professionals today, LinkedIn revealed in its 2023 Workplace Learning Report. LinkedIn’s annual list identifies which job skills are the most ...

For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...

Ever wonder why some people seem to have a "gift" for working with customers and are the "go to" person in the organization whom everyone consults? It's simple: They have mastered the secrets to ...

Marketing, customer service or customer engagement professionals who have tracked labor trends this year certainly know that the job market has been in great flux. There have been several consecutive ...

Welcome to "Salary Journeys," a series that discusses how much people have made over their careers. In this journey, 34-year-old Pam shares how she pivoted from wellness to tech. Pam didn't know what ...

Forbes contributors publish independent expert analyses and insights. I write about branding, burnout, and redefining ambition. In today’s evolving job market, soft skills are in high demand.

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

Want to know which skills to list on job application? You’re in the right place. This guide breaks down the essential skills employers want in 2025, from hard skills to soft skills. We’ll also show ...