Call centers can become major cost centers if they’re not managed correctly. Practices surrounding customer interactions must reflect the changes in customer expectations and their communication ...
Customer service has never been as important as it has over the past year as consumers continued to change their shopping and purchasing behavior. A brand’s call center has become the epicenter for ...
ROYAL OAK, Mich., Oct. 8, 2024 /PRNewswire/ -- A leading national automotive dealership group representing 16 of the best automobile brands across 50+ locations in the U.S., has successfully expanded ...
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