Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the ...

While conversation analytics (CA) is one of the earliest AI-enabled contact center products, the application is currently experiencing a renaissance driven by generative and agentic artificial ...

Salesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October 2024, a full-screen experience that makes getting support ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. I've been fighting with my health insurance company a lot lately. The mundane billing disputes are ...

Intelligent Virtual Agent brings trusted knowledge to every customer conversationSUNYVALE, Calif., May 06, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN) today announced the launch of AI Agent IVA, an ...

South African customers now expect problems to be solved before they even complain – on WhatsApp, in‑app, or over the phone – ...