At Salesforce, workforce planning and learning and development (L&D) leaders are working together on a wide-scale employee ...

The need to improve customer service and customer experience (CX) has never been more important, especially for the public sector. Government organizations around the world are turning their ...

Salesforce’s Sunya Norman tells Newsweek how the company is leveraging its decades-long AI experience to solve today's ...

The evolution of Customer Relationship Management (CRM) systems has fundamentally transformed how organizations manage customer interactions, automate business processes, and drive operational ...

‘My priorities for my teams is to improve our speed of response, to improve our speed of resolution and to improve the quality of the resolution that we‘re providing to our partners and to have more ...

Salesforce Inc. today announced the general availability of Unlimited Edition+, which it describes as a simplified technology package of the technology it uses in its Sales Cloud, Service Cloud, ...