Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.

NEW YORK — Business process outsourcing (BPO) is still so new that when Sharon Taylor, vice president of corporate human resources at Prudential Financial Inc., describes her experience, she has the ...

The environment in which businesses operate has changed dramatically due to globalization, technological advancements, customer expectations and more, thus requiring leaders to swiftly adapt lest ...

The beehive analogy is probably the better one, because you can almost hear the buzzing of EDS employees reenergized by their company's much healthier balance sheet " and by the new go-to-market ...

I bet terms such as claims entry, system takeover, MMIS, fiscal agent or entitlements mean nothing to you. But multiyear contracts, recurring revenue, mega deals, ongoing operations, and guaranteed ...

This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...