The environment in which businesses operate has changed dramatically due to globalization, technological advancements, customer expectations and more, thus requiring leaders to swiftly adapt lest ...
Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.
When ChatGPT burst onto the scene in 2022, alarm bells rang across the BPO industry. Millions feared job losses to automation — but most believed only low-skill, repetitive roles were at risk. Today, ...
When television hosts criticize the exporting of American jobs and intermingle the words "offshoring" and "outsourcing," it gets under Dominick Cavuoto's skin. To Cavuoto, corporate vp and president ...
THE BUSINESS process outsourcing (BPO) industry is leading the adoption of agentic artificial intelligence (AI) in the Philippines as companies transition from experimentation to application of AI ...
Inquirer Opinion on MSNOpinion
Workers’ safety comes first
Labor Secretary Bienvenido Laguesma ordered last week the investigation of 98 business process outsourcing (BPO) companies ...
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