Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.

There are definitely growth prospects within the BPO industry," says BPO training expert Nasha Fitter, who took time out to chat with Get Ahead readers for an hour on December 15. According to Nasha, ...

THE Bureau of Working Conditions (BWC) is urging the business process outsourcing (BPO) industry to adopt best practices to ...

A look at the shareholders of Surevin BPO Services Limited (NSE:SUREVIN) can tell us which group is most powerful. Generally speaking, as a company grows, institutions will increase their ownership.

MUMBAI: If it ain't broke, don't fix it. That's India Inc's consensus when it comes to taxation of sunrise sectors like the business process outsourcing (BPO) industry. Far more important, perhaps, is ...

In a bit of good news towards the turn of the year, our newspapers have been highlighting the fact that the Philippines has overtaken India as the world leader in business process outsourcing (BPO).

A few days ago, the BPO Industry Employees Network (BIEN) called on the Department of Labor and Employment (DOLE) to act upon reports on business process outsourcing (BPO) companies forcing their ...

Kritika Saxena tries to hunt for India's three largest BPO players' views on the second day of Nasscom India Leadership Summit. The year 2016 is expected to be a tough one for the Indian IT players.