Amazon Web Services has announced Amazon Connect Health, an agentic AI solution to handle high-volume administrative tasks such as appointment scheduling, clinical documentation and medical coding.

Amazon Web Services Inc. today announced the launch of Amazon Connect Health, a new agentic artificial intelligence solution focused on reducing administrative workloads for healthcare providers while ...

Caylent, an AWS Premier Tier Services Partner, today announced a new multi-year Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS). The agreement accelerates Caylent's investments ...

Amazon Web Services announced Thursday the launch of Amazon Connect Health. This AI agent-powered platform is meant to help healthcare organizations automate repetitive administrative tasks, including ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact center-as-a-service solution and commercialized it. At the time, there were many ...

ISG has launched a study of providers that help firms use Amazon Connect to add AI capabilities to contact centers and ...

“CloudInteract owns the voice AI and the Amazon Connect layer. We bring Pega Customer Service™, Pega Customer Decision Hub™, and Case Management. One accountable team, two specialisms,” said Andrew ...

Over the past few years, Amazon Connect expanded into generative- and then agentic AI-powered capabilities. For example, at AWS re:Invent 2025, Amazon Connect announced 29 agentic AI features ...

Amazon announced on Tuesday that it’s expanding access to its healthcare AI assistant to its website and app. The assistant, called Health AI, was previously only available on the app for One Medical, ...