The J.D. Power study surveyed 10,224 passengers who had flights on major airlines in North America between March 2024 and March 2025. The survey also crowned Southwest Airlines as ...

Thanks to investors at Elliott Investment Management, the Southwest Airlines of today is just as soulless as its competitors.

However, the survey announcement was quick to note that changes in the industry and the downturn in consumer sentiment ... seating on Southwest Airlines. J.D. Power said customer service is ...

Southwest Airlines had the least amount of customer complaints in 2024, and Frontier Airlines had the most, according to a ...

Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of check-in, to cleanliness of the flight cabin and baggage handling, according to ...

Ravi Shankar, Morgan Stanley, inquired about the customer reception to new initiatives ... require careful implementation. Southwest Airlines is navigating macroeconomic challenges with a focus ...

Major U.S. airlines ... demand as sentiment about the national and global economies sours. American Airlines pulled its financial guidance for 2025 on Thursday, joining rivals Southwest and ...

The survey also crowned Southwest Airlines as the Best Airline for Economy Class Customer Satisfaction as ... survey does not compensate for consumer sentiment after the changes were implemented.

While airlines ... airlines customer satisfaction survey for 2025, passenger satisfaction is actually up a few points over 2024. However, the survey announcement was quick to note that changes in the ...

JetBlue ranked highest for business/first class satisfaction, while Southwest led in economy ... According to J.D. Power’s North American airlines customer satisfaction survey for 2025 ...

While airlines are facing ... J.D. Power said customer service is a key differentiator when it comes to customer satisfaction, and Southwest Airline executives have said on recent earnings calls ...