The Department of Public Utilities is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.The agency says about 35,000 gas customers did not ...

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for ...

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state regulators to crack down.

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

In a letter to National Grid, DPU officials wrote, “The company’s failure to proactively acknowledge the billing issue and work constructively with the Department to craft an appropriate solut ...

Eversource says this is not the result of any widespread billing issue, but rather individual ... of the hold up on the transition from National Grid to Rhode Island Energy. Rhode Island Energy ...

National Grid customers in ... vetoed versions of a bill to create a utility consumer advocate — a position he described as having “the authority to issue subpoenas, conduct investigations ...